Exchange & Return Policy
At VAAHINI, your satisfaction means everything to us. We now offer both Returns & Exchanges to ensure a smooth and joyful shopping experience. A small reverse shipping fee of ₹150 will apply.
Important Requirement (Must Read)
An unboxing video is mandatory to process any return, exchange, or damage claim.
- The video must be recorded from the moment you open the package, without cuts.
- The product and packaging should be clearly visible in the video.
1. Returns & Exchanges
Returns: You can request a return within 2 days of delivery.
Exchanges: You can request an exchange within 7 days of delivery.
For returns, you will receive a credit note (valid for 2 months).
For exchanges, the reverse shipping charge (₹150) will be borne by the customer.
2. What Qualifies for Return / Exchange
- Request is made within the valid return (2 days) or exchange (7 days) window.
- Product is unused, unopened, and in original condition with all tags & invoice.
- No stains, damage, or missing embellishments.
- Jewellery must be returned in the original gift box/packaging.
- Unboxing video is available as proof.
3. Return / Exchange Not Accepted If
- Request is made after 2 days (return) or 7 days (exchange).
- Product is used, damaged, or without original packaging.
- Unboxing video is not available.
- Any free gift or promotional item is missing.
- Product was purchased using a credit note or from sale/clearance section.
- Customised jewellery is not eligible unless damaged in transit.
4. How to Request Return / Exchange
WhatsApp us on +91 7990424223.
Share your Order ID, product details, and reason for return/exchange.
Also share the unboxing video.
Our team will respond within 24 hours and guide you through the pickup process.
5. Damaged / Missing Product Policy
If you receive a damaged or incomplete product, inform us within 24 hours of delivery:
Send a clear unboxing video along with photos/videos on WhatsApp.
Our team will verify and arrange a replacement if damage is confirmed.
Note: Refunds are not offered for damaged products, only replacement or credit note.
6. Credit Notes, Cancellations & Customs
Credit Note: Valid for 2 months from issue date. Apply code at checkout in the "Gift card or discount code" field.
Order Cancellation: Orders cannot be cancelled once shipped. Prepaid orders cancelled before shipping receive a gift card (no bank refund).
Customised Jewellery: All custom-made items are non-returnable. If damaged in transit, email info@vaahinijewels.com with proof.
Need Help?
WhatsApp: +91 7990424223
Email: info@vaahinijewels.com
Response Time: Avg 3 Hours